38 THE BUYING PROCESS Step 1 Free Onsite Consultation In order to properly measure and make design recommendations, we suggest scheduling a free onsite consultation with a Modern Shade Dealer who is trained and experienced in selling and installing our shade structures Step 2 Design Is your primary goal centered more on architectural aesthetics or is it to provide functional shade coverage at the most affordable price? Identifying primary and secondary goals as well as understanding your budget will help guide us towards the right solution that will best meet your needs Whether it’s designing multiple, overlapping Sails or optimizing a basic 4 Post Hip shade over a playground, our team of designers will collaborate with you and our Dealer to achieve the desired end result Step 3 Cost Feasibility Once needs are identified and the appropriate shade design is developed the next step is for our Modern Shade Dealer to provide a turnkey, installed Quote If the cost exceeds your budget, then we will examine what adjustments can be made to lower the price within budget or possibly do the project in phases Step 4 Purchase Once a buying decision has been made, we recommend placing an order well in advance of the desired installation date to allow time for design, engineering (if required), permitting (if required), manufacturing and installation schedules If permitting is required, Sealed Engineered Drawings will most likely be mandated Once approved for manufacturing, we will process your order as expeditiously as possible Check with us at time of order for the most accurate estimated lead times Step 5 Shipping and Installation Once your order is complete, we will verify shipping information and confirm someone will be available to offload with a forklift. It is the owner’s responsibility to ensure proper equipment and manpower are available to offload in a secure area. We recommend meeting the installer onsite before installation commences to verify that the column locations and orientation of your new shade structure are laid out accurately Step 6 Maintenance Once installed, Modern Shade structures are easy to maintain and require minimal maintenance We recommend checking fabric tops annually to ensure proper cable tension is maintained, all connecting hardware is properly secured and all bolted connections and joints are caulked as needed to prevent rust To preserve the finish, if any area on the coated steel frame is nicked or scuffed down to the bare metal (regardless of cause), the owner should remove with sand paper or wire brush, prime and repaint To remove dirt or bird droppings from fabric tops, simply spray the underside with water For stubborn dirt, mild dish soap may be applied and rinsed Limited Warranty Modern Shade offers a 10 year non-prorated warranty on the shade fabric, a 20 year non-prorated warranty on steel frames and a 1 year warranty on all moving parts, surface coat finish, or any other product or part not covered by the above warranties
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