128 www . b j s p a r k .com · 1-800- 3 9 2 - 6 1 5 8 ORDERING INFORMATION Write Purchase Orders and Payments to: R. J. Thomas Mfg. Co., Inc. R. J. Thomas Mfg. Co., Inc. is a small business. GSA Contracts may be available for federal accounts. Contact Customer Service for Contract information. PRICE: All prices are F.O.B. Cherokee, Iowa. Prices are subject to change without notice. Quantity discounts and freight allowances may be available. TERMS: Net due 30 days from date of invoice to those with established credit. First time orders and others: prepayment in full before shipment. Finance charges after 30 days. Payment by credit card is accepted using: FREIGHT: Prepaid and added to the invoice, or third-party billed. Weights listed are approximate and do not include packaging. Shipment will be made by the quickest, most economical and practical means possible. Call for freight estimate. Most products are shipped unassembled to minimize shipping costs. Detailed assembly instructions are included with fasteners. Shipments may be subject to additional charges such as: residential delivery, lift gate, oversize shipment, re-consignment, metro delivery and other fees. LEAD TIMES: Order as early as possible. Our usual lead times run 4 weeks from order date to ship date. Busy season lead times can reach 6 to 8 weeks. When you order early, we can better arrange delivery to meet your needs. SPECIFICATIONS: Specifications were in effect when printing this catalog. Since product improvements are always being made, we reserve the right to change designs, specifications and discontinue products without notice. Where changes have been made, revised products will be shipped unless specific arrangements have been made to the contrary. ADDITIONAL INFORMATION: Contact us if you require additional information on product specifications, assembly, or installation. Spec Bulletins are available on our web site. MODIFICATIONS: If a desired combination of features, materials, options, or accessories is not covered in this catalog, contact us and we will advise as to availability and price. We do have custom design/fabrication capabilities for volume projects. RETURN POLICY: No returns are accepted without prior approval. Call Customer Service for a Return Authorization (RA) number. Requests must be made within (30) days of receipt of product. No returns will be accepted after (30) days. Products must be returned in original packaging, must not be used or damaged, and must be in resalable condition. Returns may be subject to a restocking charge. Return freight must be prepaid. ORDER CANCELLATION: Orders for standard products may be cancelled prior to shipment. Conditions will vary. Orders cancelled after shipment are subject to return freight charges and restocking fees. Any product that includes custom features or modifications (from our standard product designs) cannot be returned for refund or credit. Any order that includes custom signage (in any form) cannot be cancelled after we receive your final design approval. Products that include custom signage cannot be returned for refund or credit. All sales are final for customized products. ORDERING/SHIPPING FREIGHT SHIPPING METHOD: Most of the time we will ship by truck freight (see below), but some items can ship by UPS or FedEx. We will tell you how your products will ship in our Quote Response and Order Acknowlegment. NOTE: freight quotes are valid for (14) days from the quotation date. After (14) days it will be necessary to confirm/requote the freight cost. TRUCK FREIGHT: Unless other method is specified, all Freight Estimates are calculated using commercial truck freight shipping to a BUSINESS OR COMMERCIAL ADDRESS able to receive and unload packaged or palletized freight. Someone must be available to inspect and sign for the freight. The truck driver is not required to unload the freight, so the ship to address must have the personnel or machines to unload the freight. ADDITIONAL FREIGHT SERVICES: If you require additional freight services, such as pre-notification, lift gate or inside delivery, there may be EXTRA CHARGES if these services are available at your destination. You must contact our Customer Service Dept. for information on the costs and availability of these additional services PRIOR TO PLACING YOUR ORDER. WHEN YOUR FREIGHT ARRIVES: Before signing the Carrier Freight Bill: #1) Make a close visual inspection of all pallets, boxes, cartons or crates for any visible damage. #2) Note any damage or shortage on the face of the Receiving Slip before you sign - BE SPECIFIC. Take photos if possible. #3) Retain one copy of the Receiving Slip and notify our office immediately by calling 1-800-762-5002. FAILURE TO FOLLOW THESE STEPS WILL RELEASE THE CARRIER FROM ANY RESPONSIBILITY FOR LOSS OR DAMAGE. If concealed damage or any shortages are discovered after unpacking, contact our Customer Service Dept. immediately at 1-800-762-5002. Take photos of the packaging and damaged items. You have (10) business days to report any damage or missing items to R.J. Thomas Mfg. Co. ASSEMBLY: Picnic tables, benches, some trash receptacle holders and some bicycle racks are shipped unassembled, with assembly required. Assembly hardware is included, and holes are pre drilled. Grills and campfire rings are shipped mostly assembled, but some minor assembly and installation are required. Prices DO NOT include assembly or installation. SHIPPING INFORMATION THANK YOU for your order!
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